E-9-1-1 Communications Center

About the 9-1-1 CenterE911

Teamwork is the essential element in the successful operation of any emergency communications center. The Savannah-Chatham Metropolitan Police Department provides prompt, courteous and professional service to the citizens of the City of Savannah, the unincorporated areas of Chatham County, Bloomingdale, Pooler, Port Wentworth, Garden City and Thunderbolt. The Communications Center is equipped with an Enhanced 9-1-1 system which provides telephone subscriber information on calls received from residential phones. The Communications Center is also equipped with telecommunications devices for the speech and hearing impaired and access to a language line to enable communication center personnel to provide help to anyone in need of emergency assistance. The 9-1-1 Communications Center is staffed with trained and dedicated communications professionals to ensure officer and public safety.

 

Non-Emergency Contact Number

(912) 651-6675

When should I call 9-1-1?

  • When you have a police, fire or medical emergency
  • There is a situation that could, or does, pose a danger to life, property or both
  • There is suspicious activity involving a person(s) or vehicle that appears to have criminal intent
  • Any situation that requires immediate dispatch of an officer such as a motor vehicle accident, auto theft, domestic violence, and all crimes in progress
  • To report road hazards, drunk drivers, reckless drivers and wires down
  • Whenever life or property is endangered

Remain calm and patient while the 9-1-1 call-taker asks you questions. 9-1-1 call-takers are trained to ask specific questions that quickly determines what is wrong, and what type of assistance to send. Please stay on the line until the call-taker tells you to hang up. Please remember that 911 calls should be limited to emergencies only and should not be used for informational purposes. Children should also be instructed on the proper use of 911 so that officers are not dispatched needlessly.

Tips for When Calling 9-1-1

 

  • Special Services for Hearing & Speech Impaired, & Interpreter Services are available
  • 9-1-1 calls during an area-wide emergency:

During an area-wide disaster or emergency that affects an entire region or area, such as flooding, a hurricane or severe storm, it is vitally important that you do not overload the 9-1-1 system for non-essential calls. Calling when you are personally not facing a life-threatening or dangerous situation can tie up the 9-1-1 trunk lines. If this happens, people with true emergencies may not be able to get through.

  • You can be part of the solution by:
    • Only calling 9-1-1 when you are facing a life-threatening or dangerous situation
    • Calling only if you need immediate emergency assistance from police, fire, or medical personnel
    • Turning on your television or radio to learn about emergency instructions and information. This is a good way to get quick answers to your questions about damage, injuries and possible hazards.
    • Being prepared! Make sure you have a family disaster plan so everyone knows what to do during and after emergencies. Everyone in your family should have their own disaster supply kit (be sure to include a portable radio with extra batteries)

The E-911 Team is commanded by:
Lieutenant  David Owens
(912) 652-6660
E-mail Lt. Owens 

Judith Miller
SCMPD Communications Coordinator
(912) 652-6550
E-mail Judith Miller

Diane Pinckney
SCMPD Communications Coordinator
(912) 652-6637
E-mail Diane Pinckney